PII detection causing errors in Hyro's virtual assistants.

Incident Report for Hyro AI

Resolved

Hyro's assistant has been getting errors when trying to detect personal identifiers of callers. The issue has been identified by Hyro's monitoring tools and the on-call engineer was alerted. The root cause was identified at 5:44 AM EST, and a fix was deployed at 7:15AM EST.

Posted Aug 07, 2023 - 13:00 UTC