Update - Confirmed that there have been no errors since 1:08 EST
Apr 13, 2026 - 19:17 UTC
Apr 13, 2026 - 19:17 UTC
Monitoring - We are continuing to monitor but have seen no errors for the past 15 minutes.
Apr 13, 2026 - 17:33 UTC
Apr 13, 2026 - 17:33 UTC
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 17:29 UTC
Apr 13, 2026 - 17:29 UTC
Identified - We are have identified errors related to agents configured with google voices causing disconnections. The team is currently investigating a full resolution.
Apr 13, 2026 - 17:24 UTC
Apr 13, 2026 - 17:24 UTC
Chanel - Voice
Operational
Channel - Chat
Operational
Channel - SMS
Operational
Communication Service
Operational
Core AI Services
Operational
Hyro Customers Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.