{
  "page": {
    "id": "80glkhmxf169",
    "name": "Hyro AI",
    "url": "https://status.hyro.ai"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","group_id":null,"page_id":"80glkhmxf169"},{"status":"operational","name":"Channel - Chat","created_at":"2025-01-13T17:37:54.532Z","updated_at":"2026-05-06T16:40:45.608Z","position":2,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"wvxnpg4v0t3q","group_id":null,"page_id":"80glkhmxf169"},{"status":"operational","name":"Channel - SMS","created_at":"2025-01-13T17:38:04.848Z","updated_at":"2025-11-28T21:14:31.274Z","position":3,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"r9rh8w6fvgr8","group_id":null,"page_id":"80glkhmxf169"},{"status":"operational","name":"Communication Service","created_at":"2020-08-25T14:57:18.984Z","updated_at":"2026-03-22T19:12:52.106Z","position":4,"description":null,"showcase":true,"start_date":null,"id":"z91bv32smg6z","group_id":null,"page_id":"80glkhmxf169"},{"status":"operational","name":"Core AI Services","created_at":"2020-08-25T14:57:18.997Z","updated_at":"2026-03-22T19:12:52.120Z","position":5,"description":null,"showcase":true,"start_date":null,"id":"brqnchjcvhk4","group_id":null,"page_id":"80glkhmxf169"},{"status":"operational","name":"Hyro Customers Portal","created_at":"2022-03-17T13:47:01.022Z","updated_at":"2025-12-22T11:16:43.395Z","position":6,"description":null,"showcase":true,"start_date":"2022-03-17T00:00:00.000Z","id":"d8285cpkf98x","group_id":null,"page_id":"80glkhmxf169"}],
  "incidents": [{"name":"Degraded Performance - small amount of calls not transferring from Hyro","status":"resolved","created_at":"2026-09-01T17:32:13.137Z","updated_at":"2026-09-01T19:21:35.115Z","monitoring_at":"2026-09-01T17:41:33.250Z","resolved_at":"2026-09-01T19:21:35.099Z","impact":"minor","shortlink":"https://stspg.io/b4xpbd99pcgn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T17:32:13.129Z","reminder_intervals":null,"id":"ybvcsy1wkgxh","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"This incident has been marked as resolved. The impacted calls we observed earlier were caused by an upstream issue with Twilio. After their team applied a fix, the errors stopped occurring. We have been monitoring our systems for the past hour and see no recurrence of errors - service has been fully restored. We apologize for any inconvenience this may have caused.","created_at":"2026-09-01T19:21:35.099Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T19:21:35.099Z","display_at":"2026-09-01T19:21:35.099Z","deliver_notifications":true,"tweet_id":null,"id":"h9vrq0b0fqxw","incident_id":"ybvcsy1wkgxh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"As we continue to monitor the errors in transferring calls, the issues seem to have subsided. We will continue to share updates but currently, calls are working as we expect.","created_at":"2026-09-01T17:41:33.250Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T17:41:33.250Z","display_at":"2026-09-01T17:41:33.250Z","deliver_notifications":true,"tweet_id":null,"id":"drf1lv4x43y6","incident_id":"ybvcsy1wkgxh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue that impacts a low volume of calls. Impacted calls are not successfully transferred from Hyro. We will share more details as we continue our investigations.","created_at":"2026-09-01T17:32:13.213Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T17:32:13.213Z","display_at":"2026-09-01T17:32:13.213Z","deliver_notifications":true,"tweet_id":null,"id":"735lrrcc2glw","incident_id":"ybvcsy1wkgxh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null}]},{"name":"Disription to Calls connecting to Hyro Agents","status":"resolved","created_at":"2026-07-23T15:12:44.181Z","updated_at":"2026-07-23T16:13:06.365Z","monitoring_at":"2026-07-23T15:47:51.577Z","resolved_at":"2026-07-23T16:10:58.000Z","impact":"minor","shortlink":"https://stspg.io/9x338c9pgr80","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-23T15:12:44.173Z","reminder_intervals":null,"id":"ckbr82glc8md","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"Incident is resolved.\nOur team is reviewing and will share a follow up root cause report.\nInitial review - impacted from the Microsoft Azure connectivity issues","created_at":"2026-07-23T16:10:58.601Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T16:13:06.350Z","display_at":"2026-07-23T16:10:58.000Z","deliver_notifications":true,"tweet_id":null,"id":"9pgt5v8rvg6q","incident_id":"ckbr82glc8md","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor the traffic. Callers are able to reach Hyro as expected.","created_at":"2026-07-23T15:47:51.577Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T15:47:51.577Z","display_at":"2026-07-23T15:47:51.577Z","deliver_notifications":true,"tweet_id":null,"id":"kxlq9gk0vrjf","incident_id":"ckbr82glc8md","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are monitoring performance- callers seem to be able to reach Hyro.\nTraffic seems to be working but monitoring and investigating cause.","created_at":"2026-07-23T15:33:40.635Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T15:33:40.635Z","display_at":"2026-07-23T15:33:40.635Z","deliver_notifications":true,"tweet_id":null,"id":"lhhbbln1b40c","incident_id":"ckbr82glc8md","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"Update: \nPlease revert routing to existing IVR and bypassing Hyro as we continue investigating the issue. We will keep you posted in terms of progress and investigation.","created_at":"2026-07-23T15:24:56.843Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T15:24:56.843Z","display_at":"2026-07-23T15:24:56.843Z","deliver_notifications":true,"tweet_id":null,"id":"d46d0l24x7y0","incident_id":"ckbr82glc8md","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"partial_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We have received reports that some callers are not being connected to the Hyro agent and our team is investigating the root cause of these connection errors.\n\nImpact: Callers may not be connected to Hyro","created_at":"2026-07-23T15:12:44.269Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T15:12:44.269Z","display_at":"2026-07-23T15:12:44.269Z","deliver_notifications":true,"tweet_id":null,"id":"b4yql9qwjyv3","incident_id":"ckbr82glc8md","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null}]},{"name":"Voice calls dropping","status":"resolved","created_at":"2026-06-18T03:30:21.000Z","updated_at":"2026-06-18T20:34:56.046Z","monitoring_at":"2026-06-18T03:30:21.000Z","resolved_at":"2026-06-18T20:34:56.027Z","impact":"minor","shortlink":"https://stspg.io/0vtqzllz7s8g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-18T03:30:21.000Z","reminder_intervals":null,"id":"sx9cykxrj4z3","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-18T20:34:56.027Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T20:34:56.027Z","display_at":"2026-06-18T20:34:56.027Z","deliver_notifications":false,"tweet_id":null,"id":"73334xz5hmhj","incident_id":"sx9cykxrj4z3","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Since this morning, We have been experiencing some small percentage of dropped calls. While investigating we found that the most likely cause is an Azure service that does the load balancing for us. While trying to fail over to a single region and bypass the load balancer we accidentally caused 5m of down time between ~11:30 to 11:35, until the services were fully synced.\nSince then all services have been running like normal, we are monitoring the situation\nA detailed PIR with corrective actions will be shared in the next few days.","created_at":"2026-06-18T17:40:21.188Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T17:40:47.586Z","display_at":"2026-06-18T03:30:21.000Z","deliver_notifications":false,"tweet_id":null,"id":"b8mpz9rsbcyg","incident_id":"sx9cykxrj4z3","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null}]},{"name":"Voice and Chat Agent Degraded Performance","status":"resolved","created_at":"2026-05-06T15:41:59.639Z","updated_at":"2026-05-06T16:40:45.668Z","monitoring_at":"2026-05-06T15:46:31.350Z","resolved_at":"2026-05-06T16:40:45.647Z","impact":"major","shortlink":"https://stspg.io/32xvgdxzhwj5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-06T15:41:59.634Z","reminder_intervals":null,"id":"cht113pnlmfb","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"Earlier today, we experienced a temporary disruption affecting voice and chat interactions for about thirty minutes. The issue has now been fully resolved, and service is operating normally.\n\nOur team is conducting a full post-incident review (PIR) to understand the root cause and ensure we continue to improve reliability. We will share additional details once that review is complete.\n\nWe apologize for the inconvenience and appreciate your understanding.","created_at":"2026-05-06T16:40:45.647Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T16:40:45.647Z","display_at":"2026-05-06T16:40:45.647Z","deliver_notifications":true,"tweet_id":null,"id":"09c7mn32lghl","incident_id":"cht113pnlmfb","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"partial_outage","new_status":"operational"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Connection errors are recovering and the team is continuing to monitor.","created_at":"2026-05-06T15:46:31.350Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T15:46:31.350Z","display_at":"2026-05-06T15:46:31.350Z","deliver_notifications":true,"tweet_id":null,"id":"k3qvrqnkzxx7","incident_id":"cht113pnlmfb","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"partial_outage","new_status":"partial_outage"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-05-06T15:45:12.792Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T15:45:12.792Z","display_at":"2026-05-06T15:45:12.792Z","deliver_notifications":false,"tweet_id":null,"id":"6b97rx0vz3hf","incident_id":"cht113pnlmfb","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"partial_outage"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue impacting connections to both chat and voice agents.","created_at":"2026-05-06T15:41:59.719Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T15:41:59.719Z","display_at":"2026-05-06T15:41:59.719Z","deliver_notifications":true,"tweet_id":null,"id":"mdn6vzx2mby5","incident_id":"cht113pnlmfb","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"partial_outage"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null},{"status":"operational","name":"Channel - Chat","created_at":"2025-01-13T17:37:54.532Z","updated_at":"2026-05-06T16:40:45.608Z","position":2,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"wvxnpg4v0t3q","page_id":"80glkhmxf169","group_id":null}]},{"name":"Slot negotiation timeouts in voice agents","status":"resolved","created_at":"2026-04-16T17:00:57.011Z","updated_at":"2026-04-17T15:23:41.217Z","monitoring_at":"2026-04-16T17:01:03.000Z","resolved_at":"2026-04-17T15:23:41.199Z","impact":"minor","shortlink":"https://stspg.io/s6b6m97z4wz4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-16T17:00:57.005Z","reminder_intervals":null,"id":"cyvj9w3ljzyh","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"Azure outage has been resolved and advanced slot negotiation has been reinstated successfully.","created_at":"2026-04-17T15:23:41.199Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-17T15:23:41.199Z","display_at":"2026-04-17T15:23:41.199Z","deliver_notifications":true,"tweet_id":null,"id":"wxs1my9r166t","incident_id":"cyvj9w3ljzyh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Updating status to monitoring","created_at":"2026-04-16T17:01:03.519Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T17:01:18.092Z","display_at":"2026-04-16T17:01:03.000Z","deliver_notifications":true,"tweet_id":null,"id":"60bw6dxkdgry","incident_id":"cyvj9w3ljzyh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified a regression with the new slot negotiation flow related to an ongoing Azure incident with their US-East servers. This  preventing agents from offering available dates/times and completing self-service scheduling/rescheduling. The skill has been reverted to use our previous version of slot negotiation which has mitigated the misunderstandings. We are continuing to monitor incoming calls.","created_at":"2026-04-16T17:00:57.093Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T17:00:57.093Z","display_at":"2026-04-16T17:00:57.093Z","deliver_notifications":true,"tweet_id":null,"id":"vmvq6zl17t6y","incident_id":"cyvj9w3ljzyh","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null}]},{"name":"Chat Agents not appearing for all users","status":"resolved","created_at":"2026-04-16T16:29:42.997Z","updated_at":"2026-04-17T15:22:33.435Z","monitoring_at":"2026-04-16T16:43:38.281Z","resolved_at":"2026-04-17T15:22:33.420Z","impact":"major","shortlink":"https://stspg.io/8ynglw4mj9rk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-16T16:29:42.992Z","reminder_intervals":null,"id":"3hmyp3pj63bn","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-17T15:22:33.420Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-17T15:22:33.420Z","display_at":"2026-04-17T15:22:33.420Z","deliver_notifications":true,"tweet_id":null,"id":"94snvprd406t","incident_id":"3hmyp3pj63bn","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed to ensure chat widgets are displayed for all users.","created_at":"2026-04-16T16:43:38.281Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T16:43:38.281Z","display_at":"2026-04-16T16:43:38.281Z","deliver_notifications":true,"tweet_id":null,"id":"5v10w280fx0r","incident_id":"3hmyp3pj63bn","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified and issue with missing chat agents and are deploying a fix","created_at":"2026-04-16T16:29:43.073Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T16:29:43.073Z","display_at":"2026-04-16T16:29:43.073Z","deliver_notifications":false,"tweet_id":null,"id":"7vkcc7qtt4hj","incident_id":"3hmyp3pj63bn","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - 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The team is currently investigating a full resolution.","created_at":"2026-04-13T17:24:15.120Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-13T17:24:15.120Z","display_at":"2026-04-13T17:24:15.120Z","deliver_notifications":false,"tweet_id":null,"id":"xl27z7037v38","incident_id":"4jlhng0wcs5r","custom_tweet":null,"affected_components":[{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null}]},{"name":"Connectivity issues to our west-us region","status":"resolved","created_at":"2026-03-22T17:15:05.000Z","updated_at":"2026-03-23T09:35:50.157Z","monitoring_at":"2026-03-22T17:57:39.089Z","resolved_at":"2026-03-22T23:36:47.000Z","impact":"major","shortlink":"https://stspg.io/1pj22cgx9lll","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-22T17:15:05.000Z","reminder_intervals":null,"id":"tf1lyhxmjmr3","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"Incident is resolved. Once we get an RCA from Azure we will post a followup.","created_at":"2026-03-22T23:36:47.057Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T09:35:50.153Z","display_at":"2026-03-22T23:36:47.000Z","deliver_notifications":false,"tweet_id":null,"id":"k1s07qf35wsn","incident_id":"tf1lyhxmjmr3","custom_tweet":null,"affected_components":[{"code":"z91bv32smg6z","name":"Communication Service","old_status":"operational","new_status":"operational"},{"code":"brqnchjcvhk4","name":"Core AI Services","old_status":"operational","new_status":"operational"},{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"operational"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Issue seems to be currently mitigated, we have switch back traffic to both regions.\nWe are continuing to monitor and awaiting response from Azure support.","created_at":"2026-03-22T19:12:52.152Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T19:12:52.152Z","display_at":"2026-03-22T19:12:52.152Z","deliver_notifications":false,"tweet_id":null,"id":"y4b7x2s3k8wj","incident_id":"tf1lyhxmjmr3","custom_tweet":null,"affected_components":[{"code":"z91bv32smg6z","name":"Communication Service","old_status":"degraded_performance","new_status":"operational"},{"code":"brqnchjcvhk4","name":"Core AI Services","old_status":"degraded_performance","new_status":"operational"},{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"degraded_performance","new_status":"operational"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The failover to east is successful. We are monitoring the situation in west, a ticket has been escalated to Azure support.","created_at":"2026-03-22T17:57:39.089Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T17:57:39.089Z","display_at":"2026-03-22T17:57:39.089Z","deliver_notifications":false,"tweet_id":null,"id":"m5f78jxj0hkk","incident_id":"tf1lyhxmjmr3","custom_tweet":null,"affected_components":[{"code":"z91bv32smg6z","name":"Communication Service","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"brqnchjcvhk4","name":"Core AI Services","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"At around 1:00pm EST we started noticing intermittent connection errors in our west-us region. After a quick investigation we failed over to our east region, the failover was completed at around 1:40pm.","created_at":"2026-03-22T17:56:05.287Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T17:56:56.204Z","display_at":"2026-03-22T17:15:05.000Z","deliver_notifications":false,"tweet_id":null,"id":"d6hws48j53mx","incident_id":"tf1lyhxmjmr3","custom_tweet":null,"affected_components":[{"code":"z91bv32smg6z","name":"Communication Service","old_status":"operational","new_status":"partial_outage"},{"code":"brqnchjcvhk4","name":"Core AI Services","old_status":"operational","new_status":"partial_outage"},{"code":"kl0s22phb45v","name":"Chanel - Voice","old_status":"operational","new_status":"partial_outage"},{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chanel - Voice","created_at":"2025-01-13T17:37:36.297Z","updated_at":"2026-09-01T19:21:35.068Z","position":1,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"kl0s22phb45v","page_id":"80glkhmxf169","group_id":null},{"status":"operational","name":"Channel - Chat","created_at":"2025-01-13T17:37:54.532Z","updated_at":"2026-05-06T16:40:45.608Z","position":2,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"wvxnpg4v0t3q","page_id":"80glkhmxf169","group_id":null},{"status":"operational","name":"Communication Service","created_at":"2020-08-25T14:57:18.984Z","updated_at":"2026-03-22T19:12:52.106Z","position":4,"description":null,"showcase":true,"start_date":null,"id":"z91bv32smg6z","page_id":"80glkhmxf169","group_id":null},{"status":"operational","name":"Core AI Services","created_at":"2020-08-25T14:57:18.997Z","updated_at":"2026-03-22T19:12:52.120Z","position":5,"description":null,"showcase":true,"start_date":null,"id":"brqnchjcvhk4","page_id":"80glkhmxf169","group_id":null}]},{"name":"Chat maintainence","status":"completed","created_at":"2026-02-15T08:36:55.194Z","updated_at":"2026-02-15T11:45:07.167Z","monitoring_at":null,"resolved_at":"2026-02-15T11:45:07.146Z","impact":"maintenance","shortlink":"https://stspg.io/1fp5qv9s19d5","scheduled_for":"2026-02-15T08:45:00.000Z","scheduled_until":"2026-02-15T11:45:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-15T08:36:55.189Z","reminder_intervals":null,"id":"q3gy2mxsq8xp","page_id":"80glkhmxf169","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-15T11:45:07.146Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-15T11:45:07.146Z","display_at":"2026-02-15T11:45:07.146Z","deliver_notifications":false,"tweet_id":null,"id":"7dyk68f7hm8d","incident_id":"q3gy2mxsq8xp","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-15T08:45:07.504Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-15T08:45:07.504Z","display_at":"2026-02-15T08:45:07.504Z","deliver_notifications":false,"tweet_id":null,"id":"pwdfg5zg7gh0","incident_id":"q3gy2mxsq8xp","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be migrating the chat interface to a new infrastructure. During this time the chat interface might be not visible to customers until the DNS updates propagate.","created_at":"2026-02-15T08:36:55.234Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-15T08:36:55.234Z","display_at":"2026-02-15T08:36:55.234Z","deliver_notifications":false,"tweet_id":null,"id":"f893562h7pcn","incident_id":"q3gy2mxsq8xp","custom_tweet":null,"affected_components":[{"code":"wvxnpg4v0t3q","name":"Channel - Chat","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Channel - Chat","created_at":"2025-01-13T17:37:54.532Z","updated_at":"2026-05-06T16:40:45.608Z","position":2,"description":null,"showcase":true,"start_date":"2025-01-13T00:00:00.000Z","id":"wvxnpg4v0t3q","page_id":"80glkhmxf169","group_id":null}]},{"name":"Login Issues with Hyro Dashboard","status":"resolved","created_at":"2025-12-22T11:04:31.284Z","updated_at":"2025-12-22T11:16:43.445Z","monitoring_at":null,"resolved_at":"2025-12-22T11:16:43.428Z","impact":"minor","shortlink":"https://stspg.io/klwq6n7rgz0c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-22T11:04:31.279Z","reminder_intervals":null,"id":"k71kdb2k8sl1","page_id":"80glkhmxf169","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-12-22T11:16:43.428Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-22T11:16:43.428Z","display_at":"2025-12-22T11:16:43.428Z","deliver_notifications":false,"tweet_id":null,"id":"l4xm49c435lj","incident_id":"k71kdb2k8sl1","custom_tweet":null,"affected_components":[{"code":"d8285cpkf98x","name":"Hyro Customers Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating reports of users being unable to log in to the Hyro Dashboard. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. We apologize for the inconvenience.","created_at":"2025-12-22T11:04:31.369Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-22T11:04:31.369Z","display_at":"2025-12-22T11:04:31.369Z","deliver_notifications":false,"tweet_id":null,"id":"y9s3c22b0zmy","incident_id":"k71kdb2k8sl1","custom_tweet":null,"affected_components":[{"code":"d8285cpkf98x","name":"Hyro Customers Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Hyro Customers Portal","created_at":"2022-03-17T13:47:01.022Z","updated_at":"2025-12-22T11:16:43.395Z","position":6,"description":null,"showcase":true,"start_date":"2022-03-17T00:00:00.000Z","id":"d8285cpkf98x","page_id":"80glkhmxf169","group_id":null}]}]
}