All Systems Operational

Chanel - Voice Operational
90 days ago
99.99 % uptime
Today
Channel - Chat Operational
90 days ago
99.99 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Communication Service Operational
90 days ago
99.99 % uptime
Today
Core AI Services Operational
90 days ago
99.99 % uptime
Today
Hyro Customers Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 24, 2026

No incidents reported today.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Resolved - Incident is resolved. Once we get an RCA from Azure we will post a followup.
Mar 22, 23:36 UTC
Update - Issue seems to be currently mitigated, we have switch back traffic to both regions.
We are continuing to monitor and awaiting response from Azure support.

Mar 22, 19:12 UTC
Monitoring - The failover to east is successful. We are monitoring the situation in west, a ticket has been escalated to Azure support.
Mar 22, 17:57 UTC
Identified - At around 1:00pm EST we started noticing intermittent connection errors in our west-us region. After a quick investigation we failed over to our east region, the failover was completed at around 1:40pm.
Mar 22, 17:15 UTC
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.