All Systems Operational

Uptime over the past 90 days. View historical uptime.
Chanel - Voice Operational
90 days ago
99.95 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Communication Service Operational
90 days ago
100.0 % uptime
Today
Core AI Services Operational
90 days ago
100.0 % uptime
Today
Hyro Customers Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Global AWS Failures
Resolved - AWS and Twilio have confirmed this is resolved, we see no further impact on Hyro's platform.
Oct 21, 06:46 UTC
Update - While seems like the impact on Hyro is minimal, we are still monitoring until Twilio and AWS declare this incident as resolved.
https://status.twilio.com/
Oct 20, 18:00 UTC
Monitoring - We are seeing voice conversations starting to flow again correctly and updates from Twilio and AWS about services recovering.
We are continuing to monitor and will provide updates if anything changes.
Oct 20, 10:56 UTC
Update - We are starting to see recovery. We are continuing to monitor closely.
Oct 20, 09:46 UTC
Identified - Due to the ongoing AWS incident (https://health.aws.amazon.com/health/status) with their US1 Region, we are currently experiencing a major outage affecting all voice services. The issue is impacting third-party services we rely on, including Twilio, our telephony provider.
As a result, inbound and outbound voice traffic is currently unavailable.
Our engineering and partner teams are actively monitoring the situation and working to restore connectivity as soon as the upstream providers recover.
We will continue to provide updates as more information becomes available.
Oct 20, 09:46 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Performance Disruption: Increased conversation latency
Resolved - This incident has been resolved.
Oct 15, 04:21 UTC
Investigating - There was a period of high-latency from 9:10 to 9:50 where callers may have experienced delays in response time from the Hyro agent. Our on-call engineers swiftly resolved the latency by terminating the impacted server and are investigating further into the root cause of these errors.
Oct 14, 16:10 UTC
Oct 14, 2025
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

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